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01548 550 256
Free UK delivery

Delivery & Returns

Shipping & Delivery

Delivery Costs


UK, N.Ireland and Scotland - FREE delivery

Jersey, Guernsey and Republic of Ireland - £10.00  


Christmas Deliveries


Order anytime up until midday on December 21st to receive your items in time for Christmas. Orders made after the December 21st will be dispatched as quickly as possible but we cannot guarantee they'll arrive by the 25th.


Delivery Information


Deliveries within the UK, N.Ireland, Scotland, Jersey and Guernsey will be made on normal working days, Monday to Friday, and will usually occur between 8.00 am and 6.00 p.m. Delivery on Saturday cannot be guaranteed.


Whenever possible, goods will be dispatched by Courier post within 3-5 working days from the date of purchase. Due to our delivery being outsourced, we cannot always guarantee next day delivery, so please allow for this. Please bear in mind there may be delays when ordering over weekends and national holidays when placing your order. If an order is needed for a definite date, please contact us prior to ordering, so we can advise beforehand.


In the event that you select a business address we shall be deemed to have delivered your order to its intended recipient by delivering it to the reception area of the business address and receiving from a duly authorised representative.


We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service.


We are unable to accept orders for delivery to any address containing a PO Box Number.

Returns

Sometimes couriers can be a little heavy handed with our parcels, if on the rare occasion you receive a delivery of your Heron Valley juice, cider or vinegar in a damaged box, please ensure you obtain a signature from the delivery driver confirming this, should you wish to proceed and accept the order.


We recommend that you do not accept goods that have been damaged in transit. Heron Valley Cider Ltd cannot be held liable for any issues occurring as a result of a customer signing for damaged goods. Parcels which appear intact on delivery but are found to contain damaged goods on opening should be reported to our office within 48 hours of receiving the goods, allowing us to take the appropriate action. Damaged or faulty goods should be retained by the customer in the packaging they were delivered in, until such point that Heron Valley Cider Ltd has advised on collection or disposal arrangements.


Please contact us on 01548 550 256 or sales@heronvalley.co.uk with your full name and order reference number. Any refunds will be made using the original method of payment and can take up to 7 days from the date the refund has been logged to appear on your records.

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